Privacy Policy

Excellent Caretakers ("we," "us") provides non-medical home care in Greater Los Angeles from our office at 201 N Brand Blvd, Suite 215, Glendale, CA 91203 (California Home Care Organization #194700102). This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Care inquiries: your name and phone number, and optionally your email, city, preferred callback time, who care is for and a short description of the help you need.
• Clients and families: contact details, service address, care plan and schedule information, and billing details needed to provide and invoice services.
• Caregivers and applicants: contact details, employment application, work history, training records, schedules, timesheets and the employment documents required by law.
• Website and technical data: our servers record basic information such as your IP address, browser type and pages requested, for security and to keep the site working.
• Text messages: your mobile number, your consent choice, and the messages you send to and receive from us.

Please do not send medical records, Social Security numbers, identity documents, payment card numbers or passwords through the public inquiry form. We ask for detailed care information only when we speak with you.

How we use information

• To respond to inquiries, arrange consultations and provide, schedule and bill home care services
• To recruit, hire, train, schedule and pay caregivers, and to keep the employment and training records the law requires
• To send service messages, such as appointment and shift reminders, caregiver arrival notices and schedule changes
• To keep our services, systems and the people we serve safe, and to meet legal, licensing and insurance obligations

Text messages (SMS)

If you agree to receive text messages, we use your mobile number to send messages about your inquiry, care, appointments, scheduling, shifts or employment application, as described in our SMS Terms. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Agreeing to receive texts is never a condition of receiving care or of employment.

We do not sell, rent or share mobile phone numbers or text message opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Mobile information will not be shared with any third parties for their own use. Text messaging originator opt-in data and consent will not be shared with any third parties.

How we share information

We do not sell personal information. We share information only:

• With the caregivers, clients and family contacts involved in a client's care, as needed to provide that care
• With service providers that help us run the business, such as web and email hosting, payroll, accounting, text messaging and secure software tools, including AI tools that help our staff answer questions and draft messages. These providers may use the information only to provide services to us. The text messaging restrictions above always apply.
• When required by law, for example mandated reports of suspected abuse, licensing inspections, subpoenas or court orders, or to protect someone's health or safety
• With a successor organization if the business is sold or merged, subject to this policy

How we protect information

We use reasonable administrative, technical and physical safeguards, including encrypted connections, access limited to staff who need it, and encryption of sensitive records at rest. No system is perfectly secure, so please contact us right away if you believe your information has been misused.

How long we keep information

We keep information as long as needed for the purposes above and as required by law. For example, California requires us to keep certain personnel and training records for at least three years after employment ends.

Your choices

• Opt out of text messages at any time by replying STOP, or by telling our office.
• Ask to see, correct or delete information you gave us, subject to the records the law requires us to keep.
• Our website and services are not directed to children under 16, and we do not knowingly collect their information online.

Changes to this policy

We may update this policy. The effective date at the top shows when it last changed.

Contact us

Excellent Caretakers, 201 N Brand Blvd, Suite 215, Glendale, CA 91203 · (626) 425-7007 · services@excellentcaretakers.com